Terms and Conditions
1. General
(a) These Terms and Conditions apply to all quotations, bookings and services supplied by Office Training Ltd unless otherwise agreed in writing by the Company.
(b) In these Terms and Conditions:
i. “Company” means Office Training Ltd
ii. “Client” means any individual, company or organisation purchasing services from the Company
iii. “Contract” means any agreement between the Company and the Client for the supply of services
iv. “Booking” means any confirmed reservation for training, consultancy or related services made by any method including email, online booking, purchase order or telephone
v. “Services” means any training, consultancy, coaching or related services supplied by the Company
(c) All services are supplied on a business-to-business basis unless otherwise agreed in writing.
2. Entire Agreement
(a) These Terms and Conditions together with any written quotation or proposal issued by the Company constitute the entire agreement between the parties.
(b) These Terms and Conditions apply to the exclusion of any other terms and conditions supplied by the Client unless expressly accepted by the Company in writing.
(c) The Client acknowledges that it has not relied upon any representation, statement or warranty not expressly set out within these Terms and Conditions.
(d) No variation to these Terms and Conditions shall be binding unless agreed in writing by the Company.
3. Prices and VAT
(a) All prices quoted are exclusive of VAT unless otherwise stated.
(b) VAT shall be charged at the prevailing UK rate.
(c) Quotations are valid for 30 days unless otherwise stated in writing.
4. Bookings and Confirmation
(a) A booking shall only be deemed confirmed once accepted by the Company.
(b) The Company reserves the right to refuse or decline bookings at its discretion.
(c) The Client is responsible for ensuring that delegates are booked onto courses appropriate to their existing skill level and experience.
5. Cancellation and Postponement of Training Courses
(a) Confirmed cancellations or postponements received in writing more than 14 calendar days before the course start date shall incur an administration charge equal to the greater of:
i. £75 plus VAT per delegate per course; or
ii. 10% of the total course fee plus VAT
(b) Confirmed cancellations or postponements received less than 14 calendar days before the course start date shall be charged at 100% of the full course fee plus VAT.
(c) Bookings made within 14 calendar days of the course start date may not be cancelled or postponed without incurring a 100% cancellation charge.
(d) Substitute delegates may be provided at any time without penalty, provided the Company is informed before the course commences.
(e) Non-attendance by delegates shall be treated as a cancellation and charged in full.
6. Payment Terms
(a) Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date and in all cases prior to the commencement of training.
(b) For Clients with approved credit terms, payment shall be due in accordance with the agreed terms.
(c) The Company reserves the right to withhold delivery of services where payment has not been received by the due date.
(d) The Company reserves the right to charge interest and recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
7. Provision of Services
(a) The Company reserves the right to alter trainers, course content, course materials, venues, delivery format or course dates where reasonably necessary.
(b) The Company may cancel or postpone services where circumstances beyond its reasonable control make delivery impracticable.
(c) In the event of cancellation by the Company, the Client shall be offered either:
i. an alternative date; or
ii. a full refund of fees paid for the affected service
Such refund shall represent the Company’s total liability.
8. Scheduled Courses
(a) Scheduled courses are delivered in accordance with published course outlines wherever reasonably practicable.
(b) Trainers may adjust course pace and content to accommodate delegate experience levels, questions and time available.
(c) Whilst the Company endeavours to group delegates of similar ability, the Client remains responsible for ensuring that a course is suitable for each delegate.
(d) The Company does not guarantee that every topic listed within a course outline will be covered in full during scheduled group courses.
9. Online and Virtual Training
(a) For online training courses, the Client is responsible for ensuring delegates have:
i. suitable internet access
ii. appropriate hardware and software
iii. access to the relevant Microsoft applications or systems where required
(b) The Company shall not be liable for delays, interruptions or non-performance caused by technical issues outside its reasonable control.
(c) Training sessions may not be recorded, reproduced or distributed without prior written consent from the Company.
10. Intellectual Property
(a) All training materials, manuals, course content, recordings, documentation and associated intellectual property supplied by the Company remain the property of the Company or its licensors.
(b) The Client and delegates may not reproduce, distribute, share, adapt, publish or commercially exploit any materials without prior written permission from the Company.
(c) Course materials are supplied solely for the personal use of attending delegates.
11. Data Protection
(a) Both parties shall comply with all applicable UK data protection legislation including the UK GDPR and the Data Protection Act 2018.
(b) The Company shall process personal data only for legitimate business purposes connected with the delivery of services.
(c) The Client confirms that it has the necessary authority to provide delegate information to the Company.
(d) Further information regarding the Company’s handling of personal data is available within its Privacy Policy.
12. Consultancy Services
(a) Consultancy services are provided using reasonable skill and care.
(b) Recommendations and guidance provided by the Company are based on information available at the time and are provided in good faith.
(c) The Client remains responsible for decisions, actions and implementation arising from consultancy work.
(d) The Company does not guarantee specific business, operational or financial outcomes from consultancy services.
13. Limitation of Liability
(a) Nothing within these Terms and Conditions shall limit or exclude liability for:
i. death or personal injury caused by negligence
ii. fraud or fraudulent misrepresentation
iii. any liability which cannot legally be excluded
(b) Subject to clause 13(a), the Company’s total aggregate liability arising from any Contract shall not exceed the total fees paid by the Client for the relevant services.
(c) The Company shall not be liable for:
i. indirect or consequential loss
ii. loss of profits
iii. loss of business
iv. loss of data
v. loss of anticipated savings
vi. business interruption
14. Recruitment of Staff
(a) If, within 12 months of the completion of services, the Client directly or indirectly employs or engages any employee or contractor introduced through the Company, the Client shall pay a recruitment fee equal to 20% of the individual’s annual remuneration package.
(b) This clause applies whether the engagement is direct, indirect, permanent, temporary or consultancy-based.
15. Holding Accounts and Voucher Bookings
(a) Holding account balances and training vouchers are valid for 12 months from the date of invoice unless otherwise agreed in writing.
(b) Unused balances or vouchers remaining after the expiry date are non-refundable.
(c) The Company accepts no responsibility for unused balances not redeemed within the validity period.
16. Force Majeure
(a) The Company shall not be liable for failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control including but not limited to:
i. illness
ii. severe weather
iii. transport disruption
iv. power or internet failure
v. industrial disputes
vi. government restrictions
vii. Microsoft service outages
viii. acts of God
ix. war
x. pandemics
17. Invoicing Requirements
(a) The Client must notify the Company of any specific invoicing requirements, purchase order procedures or accounts payable processes prior to the issue of invoices.
(b) Failure to provide accurate invoicing information shall not delay payment obligations.
18. Confidentiality
(a) Each party shall keep confidential all non-public business, technical and commercial information disclosed during the course of the Contract.
(b) This obligation shall not apply to information already in the public domain or required to be disclosed by law.
19. Governing Law and Jurisdiction
(a) These Terms and Conditions and any Contract between the parties shall be governed by and construed in accordance with the laws of England and Wales.
(b) The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these Terms and Conditions or any Contract.